Some
people say you're wasting your time being involved in social
networking. Other's say you'll be at the top of the trash heap
with those left behind if you don't understand this force that
will determine how you'll live and work in the future.
Join with us in exploring this topic, based on what
BizWatchOnline contributors tell us.
Twitter and a host of other networking tools are taking the
world by storm and changing the very nature of the social fabric
of our communications. The most prominent
are Twitter, Facebook, Myspace, YouTube, and Linkedin, but it's
changing by the day.
Once again
you and I are caught up in a firestorm of radical change, just
at the point the personal pressure of learning anything else new
or doing yet one more thing often seems revolting and physically
impossible.
Remember Six Degrees of Separation? Now There's Two!
This is
really a funny YouTube Clip about what if Facebook happened to you in
person!
Remember the old theory that there are six degrees of separation between
us and anyone else in the world? That has probably been reduced to a
couple of degrees max.
The speed and number of interactions between people online has
just in the last few months increased exponentially.
But instead of being tired, our research finds that many are
excited about the new social networking trends and are
using them in startlingly effective ways professionally and
socially.
My Hair's on Fire--and I Don't Have Any!
How am I
personally handling the social
networking trend? If I had any hair, you could see it burning
from where you are.
My
story. My life is like an orbit littered with space
junk--things I haven't done--circling around me, and I'm hoping
they don't cause disastrous damage by crashing into something.
I have a couple of dozen phone calls that I haven't made, some
of which are critically time sensitive. I have a couple of
dear friends with whom I haven't talked in a long who are
wondering about my neglect. I haven't called my adult
children in weeks to catch up as I should. I've answered about
100 detailed and substantive emails in the last day or so, and continue to fall behind. I
haven't made critical decisions about the state of my battered
financial portfolio.
To Twitter or to Flee?
I'm running fast, trying to avoid
things that take up more time. I usually rise at 5:00 am, and get to the
gym by 6:00 am, 5 days a week. It's important to me because that
hour is the linchpin to my health strategy.
People talk to me at the gym. I flee. I run.
I go to another part of the gym. I truly must, because if
I don't, I can't achieve what I came for.
So up until now, I have believed that becoming active on Twitter
would be like inviting thousands of these overly conversational
people onto my system and that they would multiply by the
hundreds, destroying the little time I have.
Getting Perspective From BizWatch Contributors
Twitter is based on the question, "What are you doing?"
According to the website, I'm not even obligated to answer the
question. I can just accumulate the Tweets and deal with
them as I would like to--or not. Even not answering, it
still takes time and leaves me with an even greater feeling of
not being able to respond to people.
So how am I going to handle Twitter and the enormous number
of social networking tools that are out there? The
BizWatchOnline.com community of contributors can help us gain
some perspective. There is truth in all of the points of
view listed below:
How people use/don't use Twitter
and other social networks.
Here is a summary of what top
BizWatch readers think about Twitter and social networking and
how they react.
1. I don't do
social networking--never will. Some people
really don't mean never, but
some people really never will! It violates their
very sense of who they are by taking an even greater
amount of their scarce time. To others it is a
totally unwarranted invasion of their privacy.
They don't want to put their personal information on the
Internet now or ever.
Says one contributor:
"I have no interest in the social networking of
Twitter, Facebook, Myspace, YouTube or the like. In my
opinion, this type of networking of communication is
busy, insensitive, and bypasses the human touch."
Twitter is a medium that
doesn't fit them.
Can Anyone Say Anything in 140 Characters or Less?
"I can't
communicate anything of broad appeal in 140 characters or
less -- no one cares about me that much -- so I find
Twitter a waste of time." Some say that if
they were just beginning, they might use Twitter.
If they were looking for a job, Linkedin might fit.
Facebook is like an online Christmas letter, and they
find it a crashing bore.
Then there is a
significant number of people who warn of the dangers of
putting online information on the Internet.
Can Social Networking End Your Career?
One off-color joke that someone thinks is funny
today may end up being evaluated by a company recruiter.
Companies commonly Google their finalists to see
if anything bad pops up. One attorney tells us
that he/she (not to even reveal gender) doesn't use any
of the social networking websites but he/she certainly
does research witnesses' online profiles to see
what they might tell him/her for cross examination
purposes. The wrong photo or statement on a social
networking website could cost you a job or lose your day in court.
Is Twitter an Ego Trip for the Socially Overly
Aggressive?
Another contributor feels that Twitter violates his/her
values because it's an invitation to follow, which means
that person is a "notch" on somebody's "cyber-belt."
People and organizations commonly brag about how many
followers they have, and to some people that's
borderline creepy.
2. I don't do
social networking, but the pressure is sure on.
There is a huge feeling, especially in the
organizational world that, "I'd bettered get on, because
the train is leaving. Many people feel that social
networking is "the next train."
Could It
Be that the Train Has Left the Station and I'm on the Side of
the Tracks?
It's our Fear.
Everyone is doing it. I'm not. If I don't do
social networking, what will I lose? Something
that's here to stay or just another fad?
The momentum to do
social networking is huge and building fast. Statistics
are spotty and incomplete, but according to Zogby polls,
as of December 2008, 11% of online American adults said they
used a service like Twitter or another service that allowed them
to share updates about themselves or to see the updates of
others. Just a few weeks earlier, in November
2008, 9% of internet users used Twitter. Twitter
grows exponentially. It a phenomenon hyped by
the media to an extent I've seldom seen.
Twitter, Facebook,
Myspace, YouTube, or Linkedin are the new professional
associations, which, like the old professional
associations, are where professionals go to get noticed.
Social networking in general has migrated to the Internet, as
have so many other things. Local professional
organizations--with a few exceptions--are fading
fast. Monthly professional luncheons are often
frequented by lower level people in an organization and
job seekers. They tend not to be the place where
you would find someone with whom you could exchange
professional ideas or exchange resources.
Much of what is causing
the pressure is the viral nature of the invitation of
one to the many to join. We get invitations
regularly to join, sometimes over and over again.
Many people feel irritated at the invitation, or
ultimately join with lukewarm feelings. Yet
thousand join each day because of the invitations and
the pressure.
3. I'm slowly beginning social networking.
Many of us are not early adopters, but we are coming
along.
Are social networking media the new email? Are they
the fundamental tools of tomorrow? One
BizWatch contributor observed:
"I was very much opposed to join any of these sites as
they started gaining popularity. The way I saw it was,
“If I want to be in touch with people, I will call them
or e-mail them.”
Coincidentally, that is what I thought about email in
the mid-90s. I am a member of Facebook, Linkedin, Twitter and
Facebook.
These people are asking
the question, "Is Twitter and the other social
networking tools a trend and technology that's here to
stay, or is it a fad promoted by media hype and radical
early adapters?
Many people enter social networking through Facebook as
a result of their children. Kids ask their parents
(seems it's usually mothers) to let them join Facebook.
The mothers say "yes" if the child invites them to be a
"friend," thus letting Mom monitor what goes onto the
screen and sent out to the world. Some parents are
successful at getting their children to do their
Facebook page, which turns out to be easier than getting
them to clean their rooms.
Facebook, under the
pressure from children, is ironically becoming the
"gateway" social medium to other social networking
websites. It begins with the social part of
our lives.
4. I don't use
Twitter, but I use some applications.
Many people still resist
Twitter, but use other applications. Says one
person,
"I use Facebook and Linkedin but avoid Twitter.
Facebook for my friends and family and Linkedin
for my professional life and for my professional
opinions...the one I find most horrid is twitter with
all the constant updating about each moment of your
life. The idea of keeping track of each hour,
minute and second, leaves me clammy.
Linkedin and Facebook seem
to be the applications that are most mainstream because
people find practical ongoing uses for them in their
business and social lives. Linkedin provides
people the opportunity to provide a profile to people
and organizations that might be useful professionally
and there are a surprising number of people who
reconnect with old friends and classmates, as well as
job offers and career advances.
MySpace is very popular
with the young and music lovers and has been dominant,
but is losing ground to Twitter lately, which is
mainstreaming with a wide demographic appeal.
People generally go to
YouTube for entertainment and laughs. For some a
YouTube video is the new business card where you can
listen to a person's explanation of a product, service,
or idea. You can find a speaker or entertainer.
You can embed your personal video into your website.
Video is making static websites old fashioned if not
obsolete.
5. Oh yes, you betcha, I Twitter.
Some people have become part of this network that grew
700 percent last year. I talked to a 20-something
young man in the Apple Store who told me he had acquired 4000
followers in the previous three weeks. The feeling he most
transmitted to me was one of a desire to achieve power
and recognition--he was on a huge
personal ego-trip. The first people I knew who used
Twitter were those who were apt to self-promote.
The following are ways
that people like you and me with our feet closer to the ground are
using Twitter.
To become personally
well-known to a groupof industry colleagues,
fellow-hobbyists, like-minded people of political or
religious views, and on and on.
Twitter Might Save Your Career
This all may sound
like a huge ego trip to those whose lives now seem
predictable and stable, but in an era when employment
and so many social systems are unstable by their very
nature, many would say you can't have too many good
contacts.
To have a group you can bounce an idea off of. With
thousands of people we know, it's really easy to feel
extremely isolated. Having a group who can counsel
you is valuable.
To get people to come to your
website. Traditional
inquiries to many websites are
almost unused now. To get
people to look at your product,
a tweet could be a tweet heard
'round the world and make your
stuff go viral, passed from
tweeter to tweeter.
Get people to act instantly
on information. Update
follow-employees, give heads up,
You candistribute realtime
information about an event, a
change in venue, an opportunity
or immediate threat, a new
product, and a myriad of other
things. This feature may be the
most useful and powerful feature
of Twitter. It has the
potential of moving thousands of
people immediately.
Find sources to get things
done--cut costs. During the course of a year our
car needs a fender bender fix,
the HVAC dies, many things that
don't happen that often and
nobody immediately comes to mind
to fix it. Send out a
tweet asking for
recommendations. This can be a
quick way to hire vendors or
companies based on the
recommendations of people who
have used them. Many times
you can cut costs when you feel
the bids you have received are
too high.
Interesting Other
Applications of Twitter. Some
of the uses people report they
find useful in Twitter is
reading the news, making new
friends, keeping to-do lists,
keeping up with employees in the
field, synching your
telephone, time management,
taking notes and getting votes!
6. I/we use Twitter
and a variety of social networking tools and have a
coherent strategy for them.
The highly motivated individuals and organizations are
positioning themselves, their organization, their
product, their service in such a way to gain recognition
and a following that presents a major change from the
historic, now "moved-on-from era" of the 90s.
Back in that "ancient
time" of a few years ago, having a website was to be on
the cutting edge. Add to the website movement, videos, and a few
other bells and whistles, and you and your company were
truly unique. Today these static websites are like
passive digital business cards--viewed at random but
relegated to the same status as a paper business card deep in the
darkest depths of your purse or wallet.
Today's networking
strategy involves grabbing people and getting them digitally involved
with you as a person and with your message.
Successful social networking is interaction that goes
both ways.
Today's online social
networking strategy is more like
walking up to someone on the street and tapping them on
the shoulder, instead of just standing on the sidewalk
and hoping someone will notice you and walk up and say
hello.
But it's more than that.
It's like tapping them on the shoulder with both hands
and all your fingers, then walking down the street and
coming back and tapping them on the shoulder again.
This more aggressive posture is a turn off to many, but
really works for a great number.
With Facebook you're
sending out invitations to be your friend and basically
saying, "Why don't you take a look at my world? You
might find it interesting and we might do something
together." The same is basically true of MySpace,
more linked to the young and to their music.
Linkedin is more like the
business "cold call" that some of us did way back in the '80s.
We'd pop into someone's office and ask the assistant if
we could see them. Linkedin actually is quite a bit
more sophisticated than that and tells a person, "I'm a very
skilled, competent professional. You might think
about hiring me or doing a deal."
Twitter begins with the
question, "What are you doing?" The answer of
an early adopter in the
beginning might have been, "Well, I'm brushing my teeth.
Have you brushed yours today?" (Interesting
stuff, right?)
Businesses and people in
organizations bring a different perspective to the
question "What
are you doing?" in that their goal is to
grab people and insert them into what they are trying to
accomplish.
Businesses such as AMD, Stubbs Barbeque, and others
might answer that they are promoting a service or
product, looking for contestants for a golf tournament
or marathon, looking for a qualified person to fill a
job, or raising money for a cause.
Twitter is the attention
grabber and the urging on to pass the message to others.
They can be urged to go to a website, call an 800 number or
sign a petition. 140 characters is a great format
for a digital trumpet call to action.
Supporting the
instantaneous and unrelenting Twitter can be websites to
give in-depth information, a Linkedin profile describing
the organizers, a Facebook photo set to give people
a flavor of what's happening. All of these media to
a certain extent can give realtime updates on what
you're trying to accomplish.
An individual or small
group can identify their objective and combine many
social networking tools to achieve the objective.
A large organization will need greater coordination and
there are software programs that integrate social
networks and get them to work together in a powerful
way.
Social networking
consultants can help do the heavy lifting of choosing
appropriate social networking tools, coordinating
messages, building the databases that are the key to maintaining
effective connections with your audience.
A primary reason for the
dramatic rise of social networking is that a great
number of people continually feel insecure about their
jobs and their ability to navigate the constant
change we all face. People find a sense of power
in being able to ally themselves to thousands of other
people.
Businesses want to take promotion into their own hands. The
outlets for advertising have multiplied so exponentially
that there are few businesses who have the funds to do
traditional advertising in newspapers, trade
publications, TV, etc.
Yet there has never been a
greater opportunity for a person or individual to
position themselves well in the marketplace.
6. I Twittered, but I quit.
Even among those who believe
that online social networking is
vital, many people find the
effort unsustainable.
There is pressure to begin a
Facebook account and to get the
now thousands of digital photos
culled and the best displayed in
Flickr, using Picassa to touch
them up and make them look
great.
Thousands who join under social
pressure and get a Linkedin
account or a Facebook account
look up and realize they haven't
visited them in a year.
Here is a sobering set of
numbers. I have about 18
hours available when I'm not
asleep. That's 1080
minutes. How many minutes
are you willing to devote to
Twittering and other social
networking websites?
Who Uses Twitter? According to Pew Research,
Twitter and similar services have been most avidly embraced by
young adults. Nearly one-in-five (19%) online adults ages
8 to 24 have ever used Twitter and its ilk, as have 20% of
online adults ages 25 to 34. Use of these services drops off
steadily after age 35 with 10% of 35-to-44 year-olds and 5% of
those ages 45 to 54 using Twitter. The decline is even more
stark among older internet users; 4% of 55-to-64 year olds and
2% of those age 65 and older use Twitter.
Is Twitter for
People Like You and Me?
If you have a
continual need to bring new people into your life and profession,
you need Twitter because it was made for you. There are types
of sales, recruiting, event promotion, retailing, talent search,
advertising prospects and many other opportunities that can be
driven by Twitter.
If you are a well
established professional who needs to deepen your present
relationships and to carefully add new ones as you qualify them,
Twitter and the other social networking tools may be a distraction
and time suck.
Keep in mind, however,
that needs change quickly. You may have the most stable job in
the world, and still lose it tomorrow. In such a time, a wide
expanse of social network could keep you from going under.
If you are a very
private person, you may shy away from social networks, although your
preference could be for either Extroversion or Introversion. (www.mbticlub.com)
Some people are thrilled by knowing people all over the planet.
If so, you should use Twitter.
Carol Kallendorf, Ph.D.
The BizWatchOnline.com Community
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