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Is Twitter for People Like You and Me?

By Jack Speer, BizWatchOnline.com Publisher

Some people say you're wasting your time being involved in social networking.  Other's say you'll be at the top of the trash heap with those left behind if you don't understand this force that will determine how you'll live and work in the future.  Join with us in exploring this topic, based on what BizWatchOnline contributors tell us.

Twitter and a host of other networking tools are taking the world by storm and changing the very nature of the social fabric of our communications.  The most  prominent are Twitter, Facebook, Myspace, YouTube, and Linkedin, but it's changing by the day.  

Once again you and I are caught up in a firestorm of radical change, just at the point the personal pressure of learning anything else new or doing yet one more thing often seems revolting and physically impossible.

Remember Six Degrees of Separation?  Now There's Two!

 

This is really a funny YouTube Clip about what if Facebook happened to you in person!

Remember the old theory that there are six degrees of separation between us and anyone else in the world?  That has probably been reduced to a couple of degrees max.    

The speed and number of interactions between people online has just in the last few months increased exponentially. 

But instead of being tired, our research finds that many are excited about the new social networking trends and are using them in startlingly effective ways professionally and socially.

My Hair's on Fire--and I Don't Have Any!

How am I personally handling the social networking trend?  If I had any hair, you could see it burning from where you are.

My story.  My life is like an orbit littered with space junk--things I haven't done--circling around me, and I'm hoping they don't cause disastrous damage by crashing into something. 

I have a couple of dozen phone calls that I haven't made, some of which are critically time sensitive.  I have a couple of dear friends with whom I haven't talked in a long who are wondering about my neglect.  I haven't called my adult children in weeks to catch up as I should.  I've answered about 100 detailed and substantive emails in the last day or so, and continue to fall behind.  I haven't made critical decisions about the state of my battered financial portfolio.

To Twitter or to Flee?

I'm running fast, trying to avoid things that take up more time.  I usually rise at 5:00 am, and get to the gym by 6:00 am, 5 days a week.  It's important to me because that hour is the linchpin to my health strategy.

People talk to me at the gym.   I flee.  I run.  I go to another part of the gym.  I truly must, because if I don't, I can't achieve what I came for.

So up until now, I have believed that becoming active on Twitter would be like inviting thousands of these overly conversational people onto my system and that they would multiply by the hundreds, destroying the little time I have. 

Getting Perspective From BizWatch Contributors

Twitter is based on the question, "What are you doing?"   According to the website, I'm not even obligated to answer the question.  I can just accumulate the Tweets and deal with them as I would like to--or not.  Even not answering, it still takes time and leaves me with an even greater feeling of not being able to respond to people.

So how am I going to handle Twitter and the enormous number of social networking tools that are out there?  The BizWatchOnline.com community of contributors can help us gain some perspective.  There is truth in all of the points of view listed below:

How people use/don't use Twitter and other social networks.

Here is a summary of what top BizWatch readers think about Twitter and social networking and how they react. 


1.  I don't do social networking--never will.  Some people really don't mean never, but some people really never will!  It violates their very sense of who they are by taking an even greater amount of their scarce time.  To others it is a totally unwarranted invasion of their privacy.  They don't want to put their personal information on the Internet now or ever.

Says one contributor:

"I have no interest in the social networking of Twitter, Facebook, Myspace, YouTube or the like.  In my opinion, this type of networking of communication is busy, insensitive, and bypasses the human touch."

Twitter is a medium that doesn't fit them. 

Can Anyone Say Anything in 140 Characters or Less?

"I can't communicate anything of broad appeal in 140 characters or less -- no one cares about me that much -- so I find Twitter a waste of time."  Some say  that if they were just beginning, they might use Twitter.  If they were looking for a job, Linkedin might fit.  Facebook is like an online Christmas letter, and they find it a crashing bore.  

Then there is a significant number of people who warn of the dangers of putting online information on the Internet. 

Can Social Networking End Your Career?

One off-color joke that someone thinks is funny today may end up being evaluated by a company recruiter.  

Companies commonly Google their finalists to see if anything bad pops up.  One attorney tells us that he/she (not to even reveal gender) doesn't use any of the social networking websites but he/she certainly does research witnesses' online profiles to see what they might tell him/her for cross examination purposes.  The wrong photo or statement on a social networking website could cost you a job or lose your day in court. 

Is Twitter an Ego Trip for the Socially Overly Aggressive?

Another contributor feels that Twitter violates his/her values because it's an invitation to follow, which means that person is a "notch" on somebody's "cyber-belt." People and organizations commonly brag about how many followers they have, and to some people that's borderline creepy. 


2.  I don't do social networking, but the pressure is sure on.

There is a huge feeling, especially in the organizational world that, "I'd bettered get on, because the train is leaving.  Many people feel that social networking is "the next train." 

Could It Be that the Train Has Left the Station and I'm on the Side of the Tracks?

It's our Fear.  Everyone is doing it.  I'm not.  If I don't do social networking, what will I lose?  Something that's here to stay or just another fad?

The momentum to do social networking is huge and building fast.  Statistics are spotty and incomplete, but according to Zogby polls, as of December 2008, 11% of online American adults said they used a service like Twitter or another service that allowed them to share updates about themselves or to see the updates of others.  Just a few weeks earlier, in November 2008, 9% of internet users used Twitter.   Twitter grows exponentially.  It a phenomenon hyped by the media to an extent I've seldom seen.

Twitter, Facebook, Myspace, YouTube, or Linkedin are the new professional associations, which, like the old professional associations, are where professionals go to get noticed.  

Social networking in general has migrated to the Internet, as have so many other things.  Local professional organizations--with a few exceptions--are  fading fast.  Monthly professional luncheons are often frequented by lower level people in an organization and job seekers.  They tend not to be the place where you would find someone with whom you could exchange professional ideas or exchange resources.  

Much of what is causing the pressure is the viral nature of the invitation of one to the many to join.  We get invitations regularly to join, sometimes over and over again.   Many people feel irritated at the invitation, or ultimately join with lukewarm feelings.  Yet thousand join each day because of the invitations and the pressure.

 


3.  I'm slowly beginning social networking.


Many of us are not early adopters, but we are coming along.  Are social networking media the new email?  Are they the fundamental tools of tomorrow? One BizWatch contributor observed:

"I was very much opposed to join any of these sites as they started gaining popularity. The way I saw it was, “If I want to be in touch with people, I will call them or e-mail them.”  

Coincidentally, that is what I thought about email in the mid-90s.  I am a member of Facebook, Linkedin, Twitter and Facebook.

These people are asking the question, "Is Twitter and the other social networking tools a trend and technology that's here to stay, or is it a fad promoted by media hype and radical early adapters?

Many people enter social networking through Facebook as a result of their children.  Kids ask their parents (seems it's usually mothers) to let them join Facebook.  The mothers say "yes" if the child invites them to be a "friend," thus letting Mom monitor what goes onto the screen and sent out to the world.  Some parents are successful at getting their children to do their Facebook page, which turns out to be easier than getting them to clean their rooms.

Facebook, under the pressure from children, is ironically becoming the "gateway" social medium to other social networking websites.   It begins with the social part of our lives.

 


4.  I don't use Twitter, but I use some applications.

Many people still resist Twitter, but use other applications.  Says one person,

"I use Facebook and Linkedin but avoid Twitter.  Facebook for my friends and family  and Linkedin for my professional life and for my professional opinions...the one I find most horrid is twitter with all the constant updating about each moment of your life.  The idea of keeping track of each hour, minute and second, leaves me clammy.

Linkedin and Facebook seem to be the applications that are most mainstream because people find practical ongoing uses for them in their business and social lives.  Linkedin provides people the opportunity to provide a profile to people and organizations that might be useful professionally and there are a surprising number of people who reconnect with old friends and classmates, as well as job offers and career advances. 

MySpace is very popular with the young and music lovers and has been dominant, but is losing ground to Twitter lately, which is mainstreaming with a wide demographic appeal. 

People generally go to YouTube for entertainment and laughs.  For some a YouTube video is the new business card where you can listen to a person's explanation of a product, service, or idea.  You can find a speaker or entertainer.  You can embed your personal video into your website.  Video is making static websites old fashioned if not obsolete. 

 

5.  Oh yes, you betcha, I Twitter.  Some people have become part of this network that grew 700 percent last year.  I talked to a 20-something young man in the Apple Store who told me he had acquired 4000 followers in the previous three weeks.  The feeling he most transmitted to me was one of a desire to achieve power and recognition--he was on a huge personal ego-trip.  The first people I knew who used Twitter were those who were apt to self-promote.

The following are ways that people like you and me with our feet closer to the ground are using Twitter.

To become personally well-known to a group of industry colleagues, fellow-hobbyists, like-minded people of political or religious views, and on and on. 

Twitter Might Save Your Career

This all may sound like a huge ego trip to those whose lives now seem predictable and stable, but in an era when employment and so many social systems are unstable by their very nature, many would say you can't have too many good contacts.

To have a group you can bounce an idea off of.  With thousands of people we know, it's really easy to feel extremely isolated.  Having a group who can counsel you is valuable.

To get people to come to your website.  Traditional inquiries to many websites are almost unused now.  To get people to look at your product, a tweet could be a tweet heard 'round the world and make your stuff go viral, passed from tweeter to tweeter.

Get people to act instantly on information.  Update follow-employees, give heads up,  You can distribute realtime information about an event, a change in venue, an opportunity or immediate threat, a new product, and a myriad of other things. This feature may be the most useful and powerful feature of Twitter.  It has the potential of moving thousands of people immediately. 

Find sources to get things done--cut costs.  During the course of a year our car needs a fender bender fix, the HVAC dies, many things that don't happen that often and nobody immediately comes to mind to fix it.  Send out a tweet asking for recommendations. This can be a quick way to hire vendors or companies based on the recommendations of people who have used them.  Many times you can cut costs when you feel the bids you have received are too high.

Interesting Other Applications of Twitter.  Some of the uses people report they find useful in Twitter is reading the news, making new friends, keeping to-do lists, keeping up with employees in the field,  synching your telephone, time management, taking notes and getting votes!

 


6.  I/we use Twitter and a variety of social networking tools and have a coherent strategy for them.

The highly motivated individuals and organizations are positioning themselves, their organization, their product, their service in such a way to gain recognition and a following that presents a major change from the historic, now "moved-on-from era" of the 90s.

Back in that "ancient time" of a few years ago, having a website was to be on the cutting edge.  Add to the website movement, videos, and a few other bells and whistles, and you and your company were truly unique.  Today these static websites are like passive digital business cards--viewed at random but relegated to the same status as a paper business card deep in the darkest depths of your purse or wallet.

Today's networking strategy involves grabbing people and getting them digitally involved with you as a person and with your message.  Successful social networking is interaction that goes both ways.

Today's online social networking strategy is more like walking up to someone on the street and tapping them on the shoulder, instead of just standing on the sidewalk and hoping someone will notice you and walk up and say hello. 

But it's more than that.  It's like tapping them on the shoulder with both hands and all your fingers, then walking down the street and coming back and tapping them on the shoulder again.  This more aggressive posture is a turn off to many, but really works for a great number.

With Facebook you're sending out invitations to be your friend and basically saying, "Why don't you take a look at my world? You might find it interesting and we might do something together."  The same is basically true of MySpace, more linked to the young and to their music. 

Linkedin is more like the business "cold call" that some of us did way back in the '80s.  We'd pop into someone's office and ask the assistant if we could see them.  Linkedin actually is quite a bit more sophisticated  than that and tells a person, "I'm a very skilled, competent professional.  You might think about hiring me or doing a deal."

Twitter begins with the question, "What are you doing?" The answer of an early adopter in the beginning might have been, "Well, I'm brushing my teeth.  Have you brushed yours today?"  (Interesting stuff, right?)

Businesses and people in organizations bring a different perspective to the question "What are you doing?" in that their goal is to grab people and insert them into what they are trying to accomplish. 

Businesses such as AMD, Stubbs Barbeque, and others might answer that they are promoting a service or product, looking for contestants for a golf tournament or marathon, looking for a qualified person to fill a job, or raising money for a cause.

Twitter is the attention grabber and the urging on to pass the message to others.  They can be urged to go to a website, call an 800 number or sign a petition.  140 characters is a great format for a digital trumpet call to action. 

Supporting the instantaneous and unrelenting Twitter can be websites to give in-depth information, a Linkedin profile describing the organizers, a Facebook photo set to give people a flavor of what's happening.  All of these media to a certain extent can give realtime updates on what you're trying to accomplish.

An individual or small group can identify their objective and combine many social networking tools to achieve the objective.  A large organization will need greater coordination and there are software programs that integrate social networks and get them to work together in a powerful way. 

Social networking consultants can help do the heavy lifting of choosing appropriate social networking tools, coordinating messages, building the databases that are the key to maintaining effective connections with your audience.

A primary reason for the dramatic rise of social networking is that a great number of people continually feel insecure about their jobs and their ability to navigate the constant change we all face.  People find a sense of power in being able to ally themselves to thousands of other people.

Businesses want to take promotion into their own hands.  The outlets for advertising have multiplied so exponentially that there are few businesses who have the funds to do traditional advertising in newspapers, trade publications, TV, etc.

Yet there has never been a greater opportunity for a person or individual to position themselves well in the marketplace.
 


6.  I Twittered, but I quit.  Even among those who believe that online social networking is vital, many people find the effort unsustainable.  There is pressure to begin a Facebook account and to get the now thousands of digital photos culled and the best displayed in Flickr, using Picassa to touch them up and make them look great.

Thousands who join under social pressure and get a Linkedin account or a Facebook account look up and realize they haven't visited them in a year.

Here is a sobering set of numbers.  I have about 18  hours available when I'm not asleep.  That's 1080 minutes.  How many minutes are you willing to devote to Twittering and other social networking websites? 
 

Who Uses Twitter?  According to Pew Research, Twitter and similar services have been most avidly embraced by young adults.  Nearly one-in-five (19%) online adults ages 8 to 24 have ever used Twitter and its ilk, as have 20% of online adults ages 25 to 34. Use of these services drops off steadily after age 35 with 10% of 35-to-44 year-olds and 5% of those ages 45 to 54 using Twitter. The decline is even more stark among older internet users; 4% of 55-to-64 year olds and 2% of those age 65 and older use Twitter.

Is Twitter for People Like You and Me?

If you have a continual need to bring new people into your life and profession, you need Twitter because it was made for you.  There are types of sales, recruiting, event promotion, retailing, talent search, advertising prospects and many other opportunities that can be driven by Twitter.

If you are a well established professional who needs to deepen your present relationships and to carefully add new ones as you qualify them, Twitter and the other social networking tools may be a distraction and time suck.

Keep in mind, however, that needs change quickly.  You may have the most stable job in the world, and still lose it tomorrow.  In such a time, a wide expanse of social network could keep you from going under.

If you are a very private person, you may shy away from social networks, although your preference could be for either Extroversion or Introversion. (www.mbticlub.com) Some people are thrilled by knowing people all over the planet.  If so, you should use Twitter.

 

Carol Kallendorf, Ph.D.

The BizWatchOnline.com Community

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